HubSpot CRM review
November 22, 2021

HubSpot CRM review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HubSpot CRM

We use the HubSpot CRM in a multitude of ways. Primarily I use it to monitor activity levels and revenue associated with different accounts in my geographic territory. It helps because our business is split into divisions that all may call on the same or similar people. The monitored activity allows me to be knowledgeable about everything going on within the account. We also use the persona technology quite extensively.
  • Reporting.
  • Logs internal activity efficiently.
  • Provides great insight into customers' activity (i.e. opening emails, watching videos, etc.).
  • Integration with add-ins (i.e. Qwilr).
  • Email Marketing - We have had trouble sending emails through HubSpot CRM.
  • Revenue Growth.
  • More efficient sales processes.
HubSpot CRM is the most user-friendly CRM I have ever used.
We work within a relatively stagnant marketplace and do not do a ton of external marketing. Our sales teams hunt for their own opportunities which almost never come from marketing. I feel this question doesn't apply to our organization.
Much more user-friendly...better ability to easily create custom reports.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Microsoft 365 (formerly Office 365), Qwilr, Vidyard
HubSpot CRM has great adaptability. We are a non-traditional company in a niche industry but HubSpot CRM has been able to conform to our needs.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
6
Interaction tracking
9
Case management
Not Rated
Call center management
7
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
3
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
9
Forecasting
7
Pipeline visualization
9
Customizable reports
9
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated