Made My Sales Goals Easier to Achieve
December 15, 2021

Made My Sales Goals Easier to Achieve

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot [CRM] to record calls, customer notes and so much more. I love the fact that you can view old emails instantly. The texting feature is nice as well. We were using an outdated system so the switch to Hubspot [CRM] was very welcomed, but it still lived up to the expectations, and then some.

Pros

  • Align our sales and marketing team by providing visibility into campaigns and messaging.
  • Email sequencing and automatically taking action so you don't need to remember to send follow-ups.
  • Turning leads into customers.

Cons

  • I'm not sure at this point as I've only used [it] for 6 months... [a] big fan so far and are not sure.
  • We have acquired more new customers in 2021 than ever. I am not in the job function to give you a number, but I know the email sequencing tools are a big reason why.
I do believe Hubspot [CRM] was easier to use compared to the demos we tested before we went with Hubspot [CRM]. If your organization doesn't go in-depth on training, they have all the resources and tools you could ever need.
We finally now know what email campaigns the marketing team is sending. In turn, we can prepare with follow-up texts on various products or new launches. The visibility has made achieving goals so much easier.
I didn't have much time with Salesforce in the past, but I will say after using Hubspot [CRM], I'd have no reason to switch because it has ALL the features our business needs.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

If your sales and marketing teams are on different pages or don't communicate well, this platform will give everyone visibility into customer campaigns, emails, insights and so much more.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
Not Rated
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
Platform ()
Not Rated

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