Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use HubSpot [CRM] to record calls, customer notes and so much more. I love the fact that you can view old emails instantly. The texting feature is nice as well. We were using an outdated system so the switch to Hubspot [CRM] was very welcomed, but it still lived up to the expectations, and then some.

Pros and Cons

Align our sales and marketing team by providing visibility into campaigns and messaging.
Email sequencing and automatically taking action so you don't need to remember to send follow-ups.
Turning leads into customers.

I'm not sure at this point as I've only used [it] for 6 months... [a] big fan so far and are not sure.

Return on Investment

We have acquired more new customers in 2021 than ever. I am not in the job function to give you a number, but I know the email sequencing tools are a big reason why.

Usability

I do believe Hubspot [CRM] was easier to use compared to the demos we tested before we went with Hubspot [CRM]. If your organization doesn't go in-depth on training, they have all the resources and tools you could ever need.

Alternatives Considered

I didn't have much time with Salesforce in the past, but I will say after using Hubspot [CRM], I'd have no reason to switch because it has ALL the features our business needs.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

If your sales and marketing teams are on different pages or don't communicate well, this platform will give everyone visibility into customer campaigns, emails, insights and so much more.

Made My Sales Goals Easier to Achieve

Overall Satisfaction with HubSpot CRM