HubSpot Review
May 24, 2022

HubSpot Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use Hubspot CRM to import leads for our sales team, update contact information, include deals and tickets, as well as any notes.

Pros

  • Keeping track of notes
  • Listing all associated child companies
  • Detailed contact information
  • Logging all email activity

Cons

  • I can't think of any at the moment
  • Shorter deal cycles
  • Better organization
  • Increased efficiency
Hubspot is the best CRM I have used by far. It's very well laid out, you can adjust it based on your preferences which is nice and the ability to add any views or filters is what makes our job a lot easier. Hubspot has definitely improved how our company operates!
Hubspot has influenced how we utilize our sales and marketing team. By having certain filters in place, we can make lists of clients that are going to be at particular meets and blast email them all, we can include birthdays so we can send them a Happy Birthday message and hopefully get dialogue going, and we can see what publishers are most popular in our space

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It's well suited for sales reps keeping track of activity, having all contacts in one spot, and the ability to update an account efficiently and quickly. Hubspot has everything in spot which makes our job seamless and effective with finding if a rep has a call/email with someone, if there was an issue, or if there's any progress on a deal being made.

HubSpot CRM Feature Ratings

9.7
Customer data management / contact management
9
Workflow management
10
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
9.5
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
10
9.7
Custom fields
10
Custom objects
9
API for custom integration
10
9.0
Role-based user permissions
9
Single sign-on capability
Not Rated
10.0
Social data
10
Social engagement
10
8.5
Marketing automation
9
Compensation management
8
9.0
Mobile access
9

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