HubSpot CRM is a tool I would highly recommend for any CRO of a scale up
June 30, 2022

HubSpot CRM is a tool I would highly recommend for any CRO of a scale up

Charlie Marr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot as a CRM to manage the acquisition, growth and retention of our customers. This includes the use of HubSpot Sales Pro, HubSpot CRM suite and contract signature functionality. The tool is integrated in everything the commercial teams at HeadBox do.

Pros

  • Email sequencing.
  • Revenue forecasting and pipeline management.
  • Reporting.

Cons

  • Reporting of email sequencing could improve with easier segmentation functionality across recipients and analytics of why emails are performing well (time of day, content, etc...)
  • Improved sales velocity.
  • Improved conversion rates.
  • Improved ATV.
Very easy to use, the UI is very simple and intuitive.
Reporting has allowed us to coordinate the strategy across Marketing and Sales.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is integrated into everything we do from Prospecting, Cold Outreach, Pipeline Management, Closing Deals and then the onboarding and retention process. I would highly recommend!

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
8
Workflow management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
7
7.0
Case management
7
Call center management
7
Help desk management
7
7.0
Lead management
7
Email marketing
7
8.3
Task management
7
Billing and invoicing management
8
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
8.0
Custom fields
8
Custom objects
8
API for custom integration
8
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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