Easy to use HubSpot
June 30, 2022

Easy to use HubSpot

Metta Eu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to track ALL of our leads generated via our omnichannel campaigns and channels. We are able to track Marketing & Non-Marketing leads generated. We are able to upload unlimited Non-Marketing leads and manage them through the various pipeline levels. We are able to track each employee and also as a collective entity.

Pros

  • User Interface is very easy to learn & get used to
  • Good integration ability that is easy to setup
  • Good self-learning tools
  • Easy report development and customization

Cons

  • Ability to develop more complex multi-dimensional reports easily
  • Ability to create multi-level view of teams and sales
  • Increased Sale Rep follow-up by 30%
Much easier to use than many other CRM solutions available today. Easy to train up a team and faster time to market.
Alignment & coordination has improved by 20%

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

No

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

Yes

Easy to set up and enable the sales team through quick learning and on-demand videos. Easy to move around and also to create standard reports very quickly. Difficulty to create multi-dimensional and layered dashboards easily. Easier to develop and use Dashboard for mass updates, management, and deleting. Easy to learn via HubSpot Academy

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
10
Workflow management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
5
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
8.0
Lead management
8
Email marketing
8
8.0
Task management
8
Billing and invoicing management
8
Reporting
8
6.0
Forecasting
6
Pipeline visualization
6
Customizable reports
6
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
8.5
Role-based user permissions
9
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
10.0
Mobile access
10

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