HubSpot, a great CRM with a lot of customization!
March 16, 2023

HubSpot, a great CRM with a lot of customization!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is our single source of truth for all content related to our deals. HubSpot addresses our issue of having to report to multiple sources for status updates on prospects and clients. We also use it as our pipeline forecast to know the status of each prospect. HubSpot has saved us hundreds if not thousands of man hours due to it's easy-to-use system and customizable experience.

Pros

  • Contact Management
  • Easy Sequencing / List Creation
  • Easy to Navigate through deals

Cons

  • Call functionality
  • List filtering can be limited
  • Reduced man-hours
  • Revenue Growth
  • Clearer deal cycles / forecasts
I am not qualified to comment as I've only used HubSpot.
HubSpot has impacted our Sales / Marketing alignment as it's very easy to see what each department is doing to increase revenue. From there we can meet with the other team if we feel one is going in another direction than the other. The high visibility of departmental efforts makes it easy to stay on the same track.
n/a

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is a great tool for anyone that needs to refine their source of truth in the sales department, or just wants to up their game and reduce manual labour that goes into tracking prospects / clients. If you operate a business there are very few scenarios where HubSpot would not be appropriate.

HubSpot CRM Feature Ratings

8.7
Customer data management / contact management
10
Workflow management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
8
Interaction tracking
10
7.0
Case management
6
Help desk management
8
6.0
Lead management
Not Rated
Email marketing
6
5.5
Task management
6
Billing and invoicing management
Not Rated
Reporting
5
9.0
Forecasting
7
Pipeline visualization
10
Customizable reports
10
8.3
Custom fields
8
Custom objects
8
API for custom integration
9
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
7.0
Social data
Not Rated
Social engagement
7
5.0
Marketing automation
5
Compensation management
Not Rated
10.0
Mobile access
10

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