It does what it says on the tin...we need to ensure we open the tin to get every piece of value from the contents available to us
May 25, 2023
It does what it says on the tin...we need to ensure we open the tin to get every piece of value from the contents available to us
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
I have only used HubSpot since early March 2023. I used to work at a larger organisation who used Salesforce, in two short months I can identify how HubSpot simplifies the tasks and makes managing the data and actions required as a sales organisation easier.
Including the Sequences within the CRM, rather than an additional tool we have to procure from a third party allows us to have more granular control of campaign success of what does and doesn't work.
I am reviewing and adapting the Sales Operational components to allow us to better forecast and predict our business as we seek for answers from multiple sources of data, HubSpot will allow me to collate this into one platform.
Including the Sequences within the CRM, rather than an additional tool we have to procure from a third party allows us to have more granular control of campaign success of what does and doesn't work.
I am reviewing and adapting the Sales Operational components to allow us to better forecast and predict our business as we seek for answers from multiple sources of data, HubSpot will allow me to collate this into one platform.
Pros
- If a member of the sale team is trying to add a contact to a sequence, it has the ability to advise (through other HubSpot customers) if the same email address has bounced elsewhere
Cons
- Workflows and considerations aren't always logical. There needs to be better guides and focus on the how to action rather than assuming everyone is an expert in workflows. Even the Kyle Jepson videos make this assumption.
- Operations and pulling data together from Pipeline against forecast isn't great and needs to be simplified with more fields - including adding line items and margins! Such a basic and necessary field to include but is missing
- We have not calculated this as yet as priorities have focussed on improving the value of the data and asset
We do not have a dedicated Marketing person as yet, as such we have not invested in the other modules
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes
Comments
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