Great organization
August 28, 2023

Great organization

Kalby Lawrence | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot to keep all of our inquiries for events at our property organized. It also helps majorly with marketing tactics and statistics as we are able to easily track where leads are coming from, how long it takes us to close on them, and why we are losing business.

Pros

  • Organization of contacts and leads
  • Pipelines for deals
  • Lets you create lists to more easily group your costumers

Cons

  • One issue I have is if someone already exists in your system from a previous lead, it does not pop up as a new lead when they resubmit an inquiry with us.
  • Helped create marketing tactics
  • Streamlines deals from start to finish
It has helped tremendously in allowing us see our trends and footprint.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is well suited in that it allows us to track leads and all of their information from start to finish. It keeps all emails and conversations in one place.

HubSpot CRM Feature Ratings

9.2
Customer data management / contact management
10
Workflow management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
10
8.7
Case management
10
Call center management
8
Help desk management
8
10.0
Lead management
10
Email marketing
10
5.7
Task management
5
Billing and invoicing management
2
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
2.7
Custom fields
2
Custom objects
2
API for custom integration
4
Security ()
Not Rated
8.0
Social data
8
Social engagement
8
10.0
Marketing automation
10
Compensation management
10
Platform ()
Not Rated

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