HubSpot is the best!
July 30, 2024

HubSpot is the best!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot to find leads and reach out to potential clients. I use the tasks to keep up with my day to day assignments and it keeps me in constant contact with my clients as I set reminders to reach out to them periodically. Sometimes we have issues connecting out customers into our Business Central account to place orders, but we have a great support team that helps us if that ever happens.

Pros

  • Keeps items organied
  • Keeps me on track with my assignments
  • Has a great customer support team

Cons

  • Automatically connecting contacts to companies if they share a domain
  • Confirming that the domains entered are valid and correct
  • Allowing larger picture sizes to be documented in the notes and calls
  • It has helped be build a book I didn't have prior to this job
  • It has given me contacts I didnt have access to before
  • It has positively impacted my job by giving me a larger target market to reach out to
It is very easy to use and easy to figure out even if you have never used the platform before. I would recommend this platform to anyone I know trying to start a business or expand their current book of business. Very beneficial to have and use on a daily basis.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It is great for marketing purposes and reaching out for cold calls to build leads. It could use some work on letting you know which specific contact opens an email when multiple address from a company are receiving a message. It would be nice if we could know the time zone that companies are in as well, in order to plan out the tie of day we make a call to a client. (Ex. EST, CST, MST, PST, etc.)

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
8
Interaction tracking
7
9.3
Case management
10
Call center management
8
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
10
Billing and invoicing management
8
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
7.0
Mobile access
7

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