HubSpot review by a satisfied customer
July 30, 2024

HubSpot review by a satisfied customer

Džiugas Luščinskas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is our main platform for work. Here we receive our clients, arrange meetings with them and store their information. Deal system on the HubSpot platform is very helpful, it let`s us to keep track of our work and manage our clients and earnings. The best thing about the HubSpot platform is the ability to keep track of the actions done by other workers. I can see l the work of my colleagues and my manager can also see the work I`m doing so that saves us time and prevents pointless communication. But personally for me the best thing about the platform is the calling ability. If my client misses a meeting I can always call him via HubSpot and the platform saves the call, so I can keep track of my own work and not to forget my clients also because of the note option.

Pros

  • Notifications for client meetings
  • Data storage
  • Simple to use
  • Never crashes
  • Calling and messages

Cons

  • More personalization for each user
  • It would be nice if there was an option for SMS messages
  • Graphic design could be better
  • We have increased our sales by 50 percent
  • We made more money than we pay for HubSpot services
  • Great data storage helps us not to forget our clients
Apart from missing the feature of being able to message our clients directly to their phones HubSpot does not really have any serious downsides. My experience using HubSpot was only positive, it is really easy to manage the platform, adjust the settings and manage data. HubSpot provide more options than any other business platform on the market I highly recommend it to other business.
I have not tried many alternative platforms, but I now that ACUTE Attendance for example is a little simpler than HubSpot and it is easier for our technical team to manage the problem, but HubSpot crushes it because your platform provides why more options and abilities than any of your competitors.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It would be best for any sales company which sells its products and services to individual users, but HubSpot is really for large corporations so I would not recommend it for small businesses or businesses that sell their products to other companies but not individuals. Any company with a least 20 people should consider using HubSpot.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
7
Interaction tracking
10
Case management
10
Call center management
10
Help desk management
8
Lead management
Not Rated
Email marketing
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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