Way better than other CRM tools. Maybe some automations missing.
July 30, 2024

Way better than other CRM tools. Maybe some automations missing.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use is to track our sales and CRM processes.

Pros

  • A great overview
  • Not slow and crashing like Salesforce
  • Makes great reports

Cons

  • It's not so good for project management for f.e. consulting projects or customer implementation
  • It's better to forecast pipeline and keep track of opportunities
Usability is great, especially compared to other tools out there.
HubSpot is user friendly, great overview and doesn't crash. Much better overall.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It's great for a overview of your sales conversations, and pipeline. It's less great for project management

HubSpot CRM Feature Ratings

7.0
Customer data management / contact management
7
Workflow management
3
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
7
Interaction tracking
10
7.3
Case management
8
Call center management
7
Help desk management
7
8.5
Lead management
10
Email marketing
7
2.7
Task management
5
Billing and invoicing management
1
Reporting
2
8.0
Forecasting
8
Pipeline visualization
10
Customizable reports
6
6.0
Custom fields
6
Custom objects
6
10.0
Role-based user permissions
10
Single sign-on capability
10
7.0
Social data
7
Social engagement
7
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated

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