Hubspot Complete Product Offering is Hard to Beat!
March 16, 2022
Hubspot Complete Product Offering is Hard to Beat!
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with HubSpot Service Hub
We have used the suite of Hubspot products including Service Hub for 3+ years and are very satisfied. Hubspot has done an excellent job of tying all its systems in together so our team does not have to jump back in forth between different software. Our main use if for incoming support tickets for both our VIP and regular users. Overall Hubspot does a good job with ticket handling but slightly lacks on the ticket automation features.
- Ticket responses
- Built in live chat
- Incredibly easy setup
- Automation features are lacking
- Main inbox is confusing for new users
- Overall site speed needs to be improved
- The Hubspot suite has saved us $1,000s in training costs
- Hubspot help/support is the best in the industry
- Hubspot pricing can be improved as its very reliant on discounts
- Zendesk Chat (formerly Zopim) and LiveChat
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user.
Do you think HubSpot Service Hub delivers good value for the price?
Yes
Are you happy with HubSpot Service Hub's feature set?
Yes
Did HubSpot Service Hub live up to sales and marketing promises?
Yes
Did implementation of HubSpot Service Hub go as expected?
Yes
Would you buy HubSpot Service Hub again?
Yes