Hubspot Complete Product Offering is Hard to Beat!
March 16, 2022

Hubspot Complete Product Offering is Hard to Beat!

Matt Zuvella | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with HubSpot Service Hub

We have used the suite of Hubspot products including Service Hub for 3+ years and are very satisfied. Hubspot has done an excellent job of tying all its systems in together so our team does not have to jump back in forth between different software. Our main use if for incoming support tickets for both our VIP and regular users. Overall Hubspot does a good job with ticket handling but slightly lacks on the ticket automation features.
  • Ticket responses
  • Built in live chat
  • Incredibly easy setup
  • Automation features are lacking
  • Main inbox is confusing for new users
  • Overall site speed needs to be improved
  • The Hubspot suite has saved us $1,000s in training costs
  • Hubspot help/support is the best in the industry
  • Hubspot pricing can be improved as its very reliant on discounts
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user.

Do you think HubSpot Service Hub delivers good value for the price?


Are you happy with HubSpot Service Hub's feature set?


Did HubSpot Service Hub live up to sales and marketing promises?


Did implementation of HubSpot Service Hub go as expected?


Would you buy HubSpot Service Hub again?


Hubspot does a great job combining all the core aspects (live chat, tickets, CRM) of customer service needs into one system. Normally this takes 3 or 4 systems that you have to link together. Now not all the aspects are excellent but they definitely get the job done.

HubSpot Service Hub Feature Ratings

Organize and prioritize service tickets
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base