Just scratching the surface of HubSpot ServiceHub. Cant wait to do more with it.
March 30, 2025

Just scratching the surface of HubSpot ServiceHub. Cant wait to do more with it.

Daniel McHugh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with HubSpot Service Hub

We mainly use ServiceHub for its survey and NPS capabilities. Once we realized that it met the needs of our conferences and events team for their post-event surveys, we made the purchase and stopped using our previous provider. Next for us is to add the ChatBot that is part of the product, and then we'll see what we can add from there.

Pros

  • Easy to build surveys.
  • Great reporting on those survey results.
  • We haven't used it yet, but the new AI tool for training the chatbot looks very cool, and we're looking forward to implementing it.

Cons

  • More reporting is always better.
  • Easier to tie NPS results to things in the MarketingHub.
  • There is an opportunity to add more automated email reminders for people to complete the survey. Currently, it only sends one.
  • Survey results allow is to determine a conference's success, regardless of registration numbers.
  • The comments within the survey and the ease of aggregating those comments allow us to make changes based on the themes of the responses.
  • There are other aspects of the tool that we will begin to use soon that we will be able to speak about in future reviews.
I'd give it a 9 or 10 for the survey functionality because that is what we use regularly. I left it at an eight because we don't yet have experience with some of the other functionalities within the ServiceHub. Based on our demos, the ticketing system and the ChatBot are great, and we look forward to adding them soon.
I only listed companies that we have used in the past for our post-event surveys, as this was the reason we reached out to get a demo of ServiceHub. After a demo and comparing rates, it was an easy decision to switch to ServiceHub solely for the survey/NPS capabilities.

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

If you are looking for a product to deploy post-event surveys, then I would highly recommend ServiceHub. There is a lot more to ServiceHub, like the ticketing system, that make it even more valuable, so the more you use it, the more bang for your buck you are going to get.

HubSpot Service Hub Feature Ratings

Incident and problem management
Not Rated
Organize and prioritize service tickets
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
8
Multi-Channel Help ()
Not Rated

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