Item: Human Interest
Rating: 10
Author: Mark Pontarelli

Overall Satisfaction with Human Interest

Use Cases and Deployment Scope

We use Human Interest to manage our 401k plan. We were with Brand, and while we had no problem with their 401k plan, we did have issues with their payroll program. However, I will say that setting up our account with Human Interest was extremely easy and everyone involved in helping us set up our plan was wonderful to work with. They integrated very easily with our current payroll provider, and we have had nothing but a positive experience from day 1!

Pros and Cons

Pros

Set up
Follow through
Customer service

Cons

Nothing I can think of
We have not had any problems

Return on Investment

They covered the cost of transferring our plan which save us considerable $s.

Usability

Very easy to use with our current provider.

Key Insights

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Likelihood to Recommend

Setting up and managing the 401k process was simple, and easy, and we had no problems. The customer service staff was excellent as well.

Comments

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Great company to work with!