Bad internal and/or external communication
August 03, 2023
Bad internal and/or external communication
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Human Interest
Summary: It took 45 days to get a rollover check for our 401k!We worked with 4 other funds in this process and the next slowest took 14 days (which included required rounds of documents back and forth) In my opinion, either intra company communication is very bad or something more nefarious is going on. While I was at Routable Human Interest took months to get my 401k contributions correct. We actually had to submit some extra “catch up” contributions to get back on track and even those were done incorrectly.
- Non
- Communication
- See above
I believe I would rank Human Interest the worst user experience that I can remember
Do you think Human Interest delivers good value for the price?
Not sure
Are you happy with Human Interest's feature set?
Yes
Did Human Interest live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Human Interest go as expected?
I wasn't involved with the implementation phase
Would you buy Human Interest again?
No