Two Thumbs Up
August 20, 2024

Two Thumbs Up

Luke Schmitz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

This past year, we switched our company 401K from Voya to Human Interest and couldn't be happier with the transition. From the onboarding process, to the self service platform and website, everything about Human Interest has been easy. Especially compared to other aging 401K companies, the Human Interest platform is very modernized with an easy to use UI and excellent customer service. Our previous 401K provider did not allow automatic syncing with our Payroll provider which created manual processes on a weekly basis. Human Interest solved all of that and collaborates and syncs perfectly with our Payroll platform which eliminated hours worth of repetitive administrative tasks. Highly recommend.

Pros

  • Customer Service
  • User Interface
  • Modernization
  • Automation

Cons

  • More proactive Account Management to ensure everything is being kept up on
  • Too early to tell
The UI is 2nd to none in the 401K world. Reminds me of Robinhood in the stock brokerage space.
Human Interest is head and shoulders above Voya when it comes to modernization of their platform, customer service, digital usage, ease of payment, and many other areas.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Human Interest is very well suited for small and medium sized businesses who maybe do not meet the asset requirements to receive the full scope of services from larger 401K providers.

Human Interest Feature Ratings

10.0
Administration and Recordkeeping
10
Payroll Integration
10
Compliance Maintenance
10
Plan Flexibility
10
Filings and Disclosures
10
Ease of Enrollment
10

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