New to Human Interest, but going well so far.
December 17, 2024

New to Human Interest, but going well so far.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We use the Human Interest 401(k) program. I previously used ADP, but wanted to offer my employees a program that was not quite as expensive.

Pros

  • The 401(k) onboarding team was very helpful.
  • I like the notifications when employees make changes.
  • The online account has been easy to use.

Cons

  • More accurate guidance on transferring my accounts from ADP to Human Interest would have been helpful.
  • I have had a couple of complaints from my employees about long hold times when calling with a question about their 401(k).
  • I want to be able to offer good benefits to my employees, and it was easy to structure the plan to be beneficial to them.
  • We haven't had the plan long enough for me to be able to give hard numbers.
The only reason I didn't give 10 is because I have had complaints from some employees about being on the phone with Human Interest for a long time when trying to make changes. Some of them aren't very tech savvy, so they cannot make any changes online or with an app or anything.
ADP was more expensive. Their app and online features are great, but some of my employees do not like to use them, so that was not beneficial.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

It has worked well so far, but we are still pretty new to the plan. I don't have great feedback yet, other than what I have mentioned previously.

Human Interest Feature Ratings

401(k)
9.5
Administration and Recordkeeping
10
Payroll Integration
10
Compliance Maintenance
10
Plan Flexibility
10
Filings and Disclosures
10
Ease of Enrollment
7

Comments

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