Simple interface for easy management
June 09, 2025

Simple interface for easy management

Niki Leith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We utilize Human Interest to integrate with our HRIS system, Rippling, to make it easy for employees and administrators to manage our group 401k plan. The connection between HI and Rippling makes it much easier for us to ensure we have the most up to date contribution information when issuing paychecks. It's also a very user friendly platform for our employees to manage their contributions.

Pros

  • Great user interface
  • Straightforward and easy to manage
  • Easy integration into HRIS system

Cons

  • It can be difficult to determine who is enrolled or who has enrolled but waived the benefit
  • Way too many notifications and no real way to manage them
  • It's increased our enrollment as it is very user friendly and easy for everyone to use
  • The automatic contribution withdrawal and integration to the HRIS platform make it a breeze to manage
I've had an overall good experience, however we had several hiccups during onboarding in which the structure of our business was evolving and we had to make a couple of changes. We scheduled a meeting with our onboarding specialist who told us they would initiate these changes. When we were handed off to our account manager, they told us none of these changes had been relayed to them, so that caused a handful of headaches.
It's been reasonably transparent. There were some miscommunications regarding fees, but nothing egregious. Overall it's easy to tell what we're paying for what, which is appreciated.
Love how user friendly it is. The fact that it integrates with our HRIS makes it even easier from an administrative standpoint. On the user end, we've seen enrollment increase, and I like to think that's because it's much more accessible and user friendly than our prior 401k TPA. It requires much less involvement from my operations and human resources team to get people signed up, which is a win for everyone and makes people less hesitant to sign up.
Previously we utilized John Hancock which was a nightmare from the user standpoint and a huge time waster from the administrative standpoint. The very outdated platform made it incredibly difficult to manage. The one thing I miss from John Hancock is the enrollment and engagement materials they would provide for us to give out to employees on a quarterly basis

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

I've previously recommended it to other small business owners because the administrative costs of managing it are so low and it's very easy to navigate, so it's great for people that manage benefits for the employees in addition to the many other hats small business owners have to wear.

Human Interest Feature Ratings

401(k)
9.3
Administration and Recordkeeping
10
Payroll Integration
10
Compliance Maintenance
9
Plan Flexibility
9
Filings and Disclosures
9
Ease of Enrollment
9

Comments

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