Overall Satisfaction with IBM Connections
ToalSystems is an IT consulting company that specializes in collaboration technology by IBM. We design and implement small to very large IBM Connecitons environments for clients and in many cases also support those systems for clients. We also offer training for both end users and technical staff on the every day use of IBM Connections for both on premise installations and the cloud.
- Integrates very well with other existing technology to make the use of IBM Connections as seamless as possible for the cleint: Integration with MS Office products and the Windows desktop / File Explorer is key.
- The ability to collaborate with all internal staff and also be able to invite outside vendors/clients/partners to access the system and collaborate around data is very important to our clients.
- The usage of IBM Connections often has a direct impact on mail volume, many users now have less "chatter" email in their in-box than before. Being one of 20 people copied on a string of emails that they do not necessarily need to be involved in becomes less and less frequent with the use of IBM Connections in the enterprise.
- A slightly more granular rights structure for files might be useful.
- A better way to deal with the data of end-users after they leave - a more simple way to re-assign data ownership to others would be beneficial.
- Client example: giving sales staff (who are mostly mobile users) access to the latest product information and being able to present it to clients without having to manually search or call customer service to send them is key. The ability to ask questions (comments to data) around information and get immediate answers (in form of a comment to your comment) is also important.
- The creation process of data sheets, presentations, charts etc., has been sped up. No more asking around for the latest version. Discussions around new functionality of products and the exchange of ideas has been greatly improved.
- Client example: during a re-branding process the ability to directly collaborate with outside vendors and then get internal feedback to new designs and even put out surveys asking input by staff regarding new uniforms and logos has made a difficult process much easier and faster and staff feel much more involved.
I find IBM Connections especially useful when bringing together several disparate and possibly geographically separated team members. Also, the ability to bring in outside people (vendors, clients, partners) is very key as it then keeps all the data and the exchange inside the company but visible to all. No more copying 30 people in emails to make sure everybody is somehow in the loop.