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IBM Process Mining reduces workload and automatically improves all business processes.
Updated December 17, 2023

IBM Process Mining reduces workload and automatically improves all business processes.

Bernadette Johnsen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

Using IBM Process Mining and being part of the finance department was challenging, but it had to be necessary as we needed to start building productivity into our releases and innovate our strategies. We did not participate in the installation, we only dedicated ourselves to learning the benefits that we could obtain if we got a full deployment of IBM Process Mining, and it worked from the beginning because this system catches the errors that we are not seeing, it is not difficult to learn, our financial services were carried out without setbacks since it is a software that speeds up our processes automatically.
  • Best for data mining, good results automatically.
  • Great simulation power to determine if a business process will have errors and improve them immediately.
  • A pleasant interface at a glance generates confidence by being able to collect historical data and current data to make the best decision.
  • It is software with great internal productivity, there are no complaints or negative experiences with IBM Process Mining.
  • Quick detection of errors, we do not need to be experts, just do the correct programming and enjoy a high-quality service.
  • The wait time for data mining results is extremely short, the implementation is good, and it has a familiar user interface to further simplify the manual process.
The support team is active whenever I need it, it's a 10 point professional service, as it helps us find the best way to implement successful launches, we are not experts, but with the technical support team, we increase our efficiency, since is always alert to our needs and in search of the best possible solution.

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

Yes

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

IBM Process Mining is top-notch software, it deserves 10 points as it simplifies our manual effort and actively reduces risk in our applications, plus it has a technical support team that is always available to fix issues as needed. This software is highly recommended to improve launches and eliminate bottlenecks, its profitability makes it the favorite software on the market.

Upgrading IBM Process Mining