Item: IBM Process Mining
Rating: 8
Author: Thomas Barkias, CISA, CRISC

Use Cases and Deployment Scope

The IBM Process Mining software is used primarily as a tool to view and analyze business processes, but also on how to identify areas that could benefit from automation projects. This can also go hand in hand with additional what-if scenarios, on how to prioritise the automation projects in an effective manner.

Pros and Cons

Pros

Analyse business processes.
Prioritise projects.
Visualise processes.

Cons

The free trial feature is absent.
Integration with other platforms is rather not mature.

Most Important Features

View and analyze business processes.
Automation projects identification.
Create and visualise processes through their lifecycle, i.e. end-to-end.

Return on Investment

n/a

Alternatives Considered

UiPath Enterprise RPA Platform

Integration with other platforms can get better.

Key Insights

Do you think IBM Process Mining delivers good value for the price?

Not sure

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Process Mining go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Process Mining again?

Yes

Other Software Used

Microsoft Teams, Tableau Desktop, Cisco Jabber

Likelihood to Recommend

The IBM Process Mining software is used primarily as a tool to view and analyze business processes, but also on how to identify areas that could benefit from automation projects. This can also go hand in hand with additional what-if scenarios, on how to prioritise the automation projects in an effective manner. The tool can also create and visualise processes through their lifecycle, i.e. end-to-end.

Process mining and optimisation tool

Overall Satisfaction with IBM Process Mining