We optimize our business processes with great ease, there are currently no bugs with IBM Process Mining.
Updated March 17, 2023

We optimize our business processes with great ease, there are currently no bugs with IBM Process Mining.

Alonzo Marquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

It is a very effective system to improve processes that are not working fully. The detection of these flaws can only be achieved with IBM Process Mining since it is a software with more powerful results than other software that performs the same. Indeed, adaptation to each department was achieved, since it is very easy to implement and anchor to the different departments that use it. We visualize data very effectively and improve where we are lacking, automation is very effective in optimizing our manual functions.
  • I like the power of simulations, as they show us hypothetical results to know where to improve, it helps us prevent internal disasters and future improvements.
  • It has a very detailed dashboard with very clear and precise functions.
  • Each feature is aimed at improving every aspect of our business processes, the benefits are plentiful, and with great ease of use.
  • It can be complicated software to understand at first glance by inexperienced colleagues, but the technical support is the best, they are always available and respond quickly to any query.
  • It has very good data mining, and the visualization is special for us, in addition, the results are excellent, the automation is good, the programming is simple and the support team is unique and friendly to solve our doubts and problems. We have made great progress that we did not achieve before, errors in application launches are detected in time, and inconveniences are prevented.
Contacting the technical support team is a simple task, since the response is fast, we do not spend long hours in front of the computer waiting for a favorable response, since they are trained people who offer us first-class service. It is a service that works 100% and is rated by us with 10 points.
Our business processes were previously at risk since we did not have IBM Process Mining, now that everything is going well we know that the decision to acquire this software was the right one. The visualization of our data is clear and precise and motivates us to improve day by day. Business processes are always working at 100%, and we optimize our processes and reduce internal risks.

Do you think IBM Process Mining delivers good value for the price?


Are you happy with IBM Process Mining's feature set?


Did IBM Process Mining live up to sales and marketing promises?


Did implementation of IBM Process Mining go as expected?


Would you buy IBM Process Mining again?


I recommend IBM Process Mining to any company, big or small, it also deserves a higher rating than the others, the automation that we achieved with this software has been very favorable, our processes always had flaws, but with IBM Process Mining the results are successful. If you are thinking of buying software like this, you should know that there are countless similar systems, but this is the software most capable of improving business processes, now we are improving our business processes without much effort.

Using IBM Process Mining

25 - It is a software that generates great productivity in each of our work actions, the implementation of IBM Process Mining has improved our internal processes, increases business productivity by improving our analysis of processes in an automated way, we are 25 people who currently use this software with great constancy.
  • Every day we have a lot of information flow, which is a bit slow to process manually, but with this software we have a better view of all our processes, we increase productivity without much manual effort.
  • It has a large constant monitoring that helps us detect any type of inconvenience.
  • Bottleneck detection is very important and IBM Process Mining does it perfectly.
  • It is impressive software, since it has saved us many hours of daily work, which we can dedicate to other activities that require more of our attention.
  • The automatic data analysis is really impressive.
  • We can make better decisions with the help of IBM Process Mining, because we have our processes 100% with this software.
  • By using IBM Process Mining we can improve our personal and commercial activity, daily we think of new ways to diversify this software for our benefit.
I think it is the best process mining software that can currently exist, others are similar, but do not meet our expectations, we will use it for a long time, it is a system that makes us productive with minimal manual effort, the quality of the results they are amazing.

IBM Process Mining Support

Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Escalation required
The technical support offered by IBM Process Mining is fully functional, they provide immediate answers to our problems, they offer us effective solutions and suggestions that make us have more scalability with the operation of IBM Process Mining, the technical support has never failed us.
Yes - It's not exactly a bug, but we did ask technical support for help to make our implementation more successful, the response was immediate and the solution very effective, they are very attentive when we need their help.
Initially we required support help for the setup process, since as new users we lacked previous knowledge to be able to use it with greater confidence, but the support helped us to overcome the learning barriers and to be able to increase our benefits in the short term.