Business processes are enhanced with this IBM software.
Updated December 14, 2023

Business processes are enhanced with this IBM software.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Process Mining

Being an excellent process mining tool, this software we have its different functions to solve all the complex problems, obtaining the reports immediately, which makes us make any decision that is necessary for the organization. The intelligent automation that it has makes everything faster and well done, so a large number of revisions is achieved in a few minutes. Since we used IBM PROCESS MINING, the monitoring for the identification of tasks and projects, everything has worked better.
  • Much more efficiency and control in the final reports.
  • Better budget earnings.
  • We also have the best supervision of the entire process of the company's work, which makes the result clear and effective.
  • We can now see with more certainty all the areas that are underperforming and thus look for solutions.
  • Mining of existing data is available in any application.
  • Some configuration with other tools can be complex to take and visualize the data.
  • The purchase of the product is a bit expensive, but seeing its excellence, it is worth paying.
  • For the rest we have nothing negative to say, it is a good product, which helps improve income.
  • Complex process delivery time is 60% faster.
  • Improve process performance with business data from other CRM and ERP tools.
  • Direct impact on saving time and money in complex processes.
I am a team that is very capable of providing direct, fast, and very personalized help depending on the problem that we are presenting with a process or simply in a configuration that does not have a quick solution; the response time is a few minutes, after explaining what it is the error that we are presenting they always look for a solution.

Do you think IBM Process Mining delivers good value for the price?


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Did IBM Process Mining live up to sales and marketing promises?

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Did implementation of IBM Process Mining go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Process Mining again?


Confidence is what IBM Process Mining makes us feel; the service is excellent, and it saves a lot of time and money. The good tutorial of the product towards the personnel of the organization makes it work with more efficiency and productivity. In addition to the fact that this software shows very well all the important aspects of the process, you can always see the existing problems for their immediate repair. It has good customer service, which response quickly to any concerns.

Using IBM Process Mining

  • Easy-to-understand control panel.
  • Automation in our invoicing process.
  • Process mining is helping to boost the route of manual critical areas, eliminate errors and reduce mistakes.
  • The incorporation of data mapping in all our processes is the main objective of the company, this will reduce errors and automate more than 70% of the processes.