Next Gen RPA with AI Powered
December 01, 2022

Next Gen RPA with AI Powered

Shan S | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

Scope of the usecase is automate all the email and redirect to right department using Extract Entities from Email,Classify them and invoke respective department i.e Create a task with extracted entities
Which eliminates human intervention to monitor mail,analysis and make appropriate data entry to respective system
  • IMAP Server Connection with continuous monitoring using loop
  • Classifying the emails using Text Classifier
  • Extract Entities
  • Conditional loops for cases
  • Entities extraction could be improved still
  • Any prediction machine learning techniques to be enabled
  • Last but more important is about User Interface Feel..This tools still has classic UI
  • Since most of manual work is replaced with RPA,its obvious we will have more operation cost cut
  • Applying intelligence with NLP & ML techniques, further helping the reviewer to make easy decision
  • Integrating other component further makes the product suite for any industry
wow thats great one i missed out.Have to explore on this
I could see 80% of the time has been reduced and with right tuning we can reduce further as well

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

I think RPA is well suited, when we have to automate certain manual process which doesn't need any human intelligence to be applied