High value RPA tool from IBM
January 04, 2023

High value RPA tool from IBM

Rahul Victor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

Easy & simple to use tool - no special training required for layman, all it takes is a little practice
It performs tests on complex portals
It has certain limitations in use, for eg - you cant integrate it with every 3rd party portals
The tool comes with complete documentation, however has room for improvement like alter/ change, addition/ deletion etc
  • Development simplicity, Complete documentation for help
  • We've built some creative solutions with minimum effort and least coding efforts
  • Data scraping is accurate enough, easy excel automation saves plenty of time, gathers huge amount of data
  • Performs well in attended and unattended processes
  • Improvements in UI, debugging, data addition/ deletion/ alteration
  • Customer support isnt comparable to other players like SAP
  • IBM should provide framework for invoice processing or create basic templates
  • Improved compliance, risk management, Cost reductions
  • Effective usability in Mac OS also is an additional value add
  • Supported in our cloud environment
Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to automate many of our business processes and has remarkedly minimized our time spent
On an average we are saving 4-6 hours as a result of implementing IBM RPA
For one of the regular fixing work, we have to perform across dozens of internal servers
It has been a reliable platform to increase effectiveness without the involvement of human, thereby moving human resources to more productive works
Engaging RPA bot to enhance internal and external communications like team collaborations, address client queries, chatbot base requests is a fascinating experience
We wanted to opt for a well placed Automation solution which converses in multiple major languages across the world - IBM is well placed
Deploying RPA bots across process, and integrating with other tools also provides a faster, time saving, effective solution to corporations

Do you think IBM Robotic Process Automation delivers good value for the price?


Are you happy with IBM Robotic Process Automation's feature set?


Did IBM Robotic Process Automation live up to sales and marketing promises?


Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?


Availability in development studio in Mac OS, helps Apple product users to use IBM RPA without much issues
Performance in attended & Unattended process is very satisfying
UI is simple and can be fitted in with additional technologies for effective use

Less appropriate is unavaibility of community version of IBM RPA
Customer support is bad, and lack of certain documentation also effects certain areas of RPA