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IBM Watson Assistant Review
March 22, 2022

IBM Watson Assistant Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We have used IBM Watson Assistant to develop a bot that helps our users with automated responses to their questions. We also use it as part of our application integration. We have a large database that has thousands of FAQs for the users. IMB Watson Assistant is an AI-powered virtual assistant that helps to reduce time and human effort by providing automated answers to user queries. It is a highly efficient and powerful virtual assistant.
  • Usability.
  • Easy to deploy and use.
  • Highly efficient.
  • Good customer support.
  • Community outreach.
  • Overall a good experience.
  • Data extraction needs quality improvements.
  • Regional language support.
  • User interaction with audio and text can be improved.
  • Overall user interface needs improvements.
  • Improvements to the product consulting team.
  • Save time and manual human efforts.
  • Overall deployment and use.
  • 95%+ accuracy in results.
  • Good customer support and services.
IBM Watson Assistant is the best fit for automating answers to users' responses in real-time with high accuracy. Since it is an AI-based solution, the results are more accurate with some predictive calculations as well. It is helpful for us to predict the user questions in a more productive way. It easily recognizes additional subjects and topics unlike other bots on the market today. It is built on the no-code platform concept so you don't have to be a technical expert to develop and use the bots. It easily integrates with our ongoing or new development applications. Overall IBM Watson Assistant is a good and must-use solution.
IBM Watson Assistant is capable of extracting data from invoices, OCR, etc with high accuracy. Almost all organizations are using bots to automate their manual work to save cost and time. The Natural Language (NLP) interface helps automate the interactions with the users seamlessly. IBM Watson Assistant definitely helps our businesses.
  • Azure Bot Service (Microsoft Bot Framework) and Amazon Lex
IBM Watson's assistant uses AI that helps to understand and translate the user requirements and conversations to provide fast and accurate results that help to optimize the business processes. It is a highly reliable and secured bot solution as compared to the other similar solution in the market.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

Azure Bot Service (Microsoft Bot Framework), Amazon Lex, Twilio, LivePerson Conversation Cloud (LiveEngage)
IBM Watson somehow fits the requirements for which it is expected to be deployed. All the data stored in the memory is well defined. We're able to provide timely responses as expected. It is capable of handling a large amount of data and queries. Overall it performs well on the use cases we required.