iCIMS is struggling to stay at the forefront
June 29, 2021
iCIMS is struggling to stay at the forefront
Score 4 out of 10
Vetted Review
Verified User
Software Version
iCIMS Recruit
Overall Satisfaction with iCIMS Talent Cloud
We use it across the entire company as our ATS solution as more of our "compliance tool" to manage our hiring process and we use Phenom TXM as our talent engagement platform. Phenom TXM provides us with our external career site, internal mobility site, robust analytics, CRM, and our CMS.
- It supports the workflow and requisition management to support our compliant hiring process.
- Reporting functionality does not provide the ability to report on some of the most basic information TA functions and organizations need to be able to make data-driven decisions or to influence change.
- Marketing jobs is a nightmare and labor-intensive. Google Jobs, Indeed, and many other job boards scrape our iCIMS site to post positions but Recruiters are forced to close requisitions and open new ones every 30 days just to keep the marketing fresh. They have to do the same thing if they make any changes to the requisition because the job boards won't pick up the changes. It screws up reporting and is a significant drag on recruiters; it is labor-intensive and is burning them out.
- Our customer support used to be outstanding but it has been a revolving door of support over the last 3 years and now frankly it is non-existent. We used to have monthly meetings to ensure everything was operating well; now, it's crickets. If anyone has seen Terrence, please let him know that we miss him.
- The reporting is a major negative and a detriment to our business objectives.
- The inefficiency of the job posting issue previously described is also a major detriment to our efforts.
We sought out other options 18 months ago because we were dissatisfied with the limitations of iCIMS. We opted for Phenom and have been pretty happy. It is definitely a significant upgrade to iCIMS alone.
Do you think iCIMS Talent Cloud delivers good value for the price?
Not sure
Are you happy with iCIMS Talent Cloud's feature set?
No
Did iCIMS Talent Cloud live up to sales and marketing promises?
No
Did implementation of iCIMS Talent Cloud go as expected?
I wasn't involved with the implementation phase
Would you buy iCIMS Talent Cloud again?
No