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Image Relay is a DAM good DAM
July 12, 2022

Image Relay is a DAM good DAM

Cierra Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Image Relay

We use Image Relay to organize our creative assets and for easier collaboration working as a fully remote team. We have multiple team members that need to access our large library of assets and a quick way to find what they need. Image Relay makes it easy to tag photos, videos, and deliverables for a quick search. Everything is very customizable so we were able to create tag sets to search our library for specific product shots, lifestyle shots, or even the time of year. This makes it much easier to find the perfect image for creating ads, and updating our catalog, or website. We no longer have to dig through folders and manually search through thousands of assets to find what we need.
  • Onboarding
  • Keeping things simple
  • Customization
  • Integrates with Adobe
  • The Adobe integration is currently being worked on so I would say that needs improvement but they are already tackling that!
  • Copy paste feature for metadata
  • Find images quickly for last minute creative requests
  • Collections make it easy to share images with contractors
  • We can now provide an easier way for freelance photographers to give us their images.
The discovery process was by far the best with Image Relay. We did not have to waste time on several sales calls before they gave us a real demo and answered our specific questions. We got EVERYTHING we needed to know in the first meeting and that ultimately did help us make our decision. We were in a hurry to start implementation and they were fantastic with not wasting our time. Salsify does not have the simplicity that we love about Image Relay nor does it have the options for assets that our creative team needs. Bynder was an okay choice, however, it was a lot more expensive and we had to sit through many calls. The team at Image Relay really made me feel like we would have a more personal experience with implementation and they did not waste our time at all.
Image Relay is very straightforward. The experience and interface mimic things were all used to using so it makes it very easy to learn and use. They didn't try to reinvent the wheel by making a fancy tool, they just made something that works and does exactly what you need it to do. They also have an awesome team that is quick to help and answer any questions along the way.
The Image Relay team is fantastic. They are always quick to respond and answer any questions. They know how to help and never waste our time. Even implementation was well organized, quick and simple for our entire team.

Do you think Image Relay delivers good value for the price?

Yes

Are you happy with Image Relay's feature set?

Yes

Did Image Relay live up to sales and marketing promises?

Yes

Did implementation of Image Relay go as expected?

Yes

Would you buy Image Relay again?

Yes

Image Relay is perfect for a creative team that is putting out a lot of content and always creating more. It works great with freelancers and has customizable access for different groups of individuals. I have not seen the PIM side of things with Image Relay. Management chose a different system for our PIM but it was prior to learning about Image Relay. The system we have for PIM seemed more robust for syndicating to multiple channels, however, it does not have the collaboration a creative team needs as Image Relay does.