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Great Value, Great Support, and a Superior Product
July 15, 2022

Great Value, Great Support, and a Superior Product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Image Relay

We use Image Relay to store our digital assets, organize them sensibly, and to share them in a variety of ways. We know our digital media is only as good as how easy it is to find it, keep it updated, and share it, so Image Relay has proven to be critical in making that happen.
  • Storage of Images and Video
  • Tagging and Identification of Assets
  • Easy Organization of Assets
  • Sharing of Assets
  • It took some getting used to seeing that top bar when I need additional options for a selected asset, so the only improvement I can think of is making that pop more when I select an asset and want to share it or something.
  • Reducing duplicated assets stored in countless places
  • Time saved storing and finding assets
  • Painless asset sharing
The decision really seemed to come down to the interface, the value, and the approach to innovating how the assets were stored and accessed. It was important to us that our DAM has plenty of features and options while also not being over-designed or overcomplicated. It needed to have a flow and logic to it so that we could do more while not being overwhelmed or lost in the product. In all of these areas, Image Relay really seemed to stand out among the rest.
I think it may be impossible to get a 10 in this area since this area because there needed to be training and I'm not sure how a DAM could be more simplified without sacrificing certain functions (short of creating a sentient, intuitive AI that acts like a genius employee), but Image Relay has exceptional usability.
We've had nothing but positive interactions with Image Relay team members who seem passionate about what they do and how they help us do what we need to do.

Do you think Image Relay delivers good value for the price?

Yes

Are you happy with Image Relay's feature set?

Yes

Did Image Relay live up to sales and marketing promises?

Yes

Did implementation of Image Relay go as expected?

Yes

Would you buy Image Relay again?

Yes

Image Relay is intelligently designed for any marketer, especially if your products require a library of images and video and especially if you feel like your team could use some quality onboarding to make sure everything is set up right and to make sure your team is equipped to use the software effectively. Specifically speaking, since we have so many products and we're building a bigger direct relationship with customers, it was important that we have an easy way to store and access assets that can represent those products and resonate with potential customers. Image Relay also made it really easy to group assets for sharing with influencers and other marketing partners. Dropbox and Google Drive may have their place and their functionalities that set them apart, so it's important to not look at Image Relay like one of those older document services storage spaces — though those companies could learn a lot from how Image Relay helps marketers enrich their assets and store them smartly.