inContact supporter
November 09, 2017
inContact supporter
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with inContact Cloud Contact Center Software
This is the overlay on top of our softphone Fuze - we use this to mask outbound calls, record calls, and monitor KPIs.
- Great dashboards
- Great functionality and reporting
- Great support
- Better communication with TAM
- Better weekly conference and update communication
- Allowed for quick growth and expansion
- Cosmo
Cosmo had zero support and growth flexibility