Item: InEight
Rating: 8
Author: Verified User

Overall Satisfaction with InEight

Use Cases and Deployment Scope

I'm a project controls manager here in the company, I'd say the most important usage of the system is the capacity to track quantities via components and their respective claiming schemes, connect them with the actual hours via daily plans and REPORT. I kept reporting in caps since it's my main role as part of this team. Recently, InEight gave me the opportunity to get into OData, and I'm discovering a new world over there, integrating all tables and providing good information throughout the company.
I'm also responsible for setting a new job into InEight, and share this knowledge with people that does not do that too often. I also support the user management as well as operational resources. Another new feature (at least for us) is the usage of Billing Classes and Rates, and we are getting deeper on it, it's working well. We are going to start a better understanding on schedule and estimate in the near future, to expand the usage on the tool and ourselves as well. Excited about that.

Pros and Cons

Pros

Quantity Tracking
Daily Plans
Billings Class
Work Packaging

Cons

Forecast
Integration Between Modules
Controls Setup (maybe improving the upload file with more options)
Rates (we are not able to change a rate code as we do for billing class)
Forecast quantity inside the component (its sometimes very time consuming)

Return on Investment

Standardization
All in one
Friendly user

Business Outcomes 2

Companies without management systems are used to create their own tools, which leads us to manual and repetitive work, and in many times, errors. I'd always be pro for as much integration as possible, if possible, as closer to a single management system as possible as well. But it's not always possible. Currently, InEight is not the main management system in the company, it's mainly for tracking purposes, but we are going towards to estimate and schedule as well, which I'm sure it's going to get closer to my ideal scenario soon.

Business Outcomes 1

It's not 10 yet since there are too much to teach and learn, integration will also helps this rate to go up. Taking technology to the field ground is also a challenge, despite our department is always pro for this initiative, we are still leading with heavy construction professionals, so we are in the right way.

Scalability

I'd be afraid to give InEight a higher rate when talking about integration between your own modules. It's being a great opportunity to use the system, but in a daily basis, we face some lack of integration still, that will require either module increments, integration with our ERP system, purchase of new modules, etc.

Support Rating

Why do we call support? Always because some things got broken, right? And when it happens, the likelihood of us getting in troubles waiting the support to fix it, it's tremendously high, almost certain. Through my experience with InEight, I'm really concerned whenever I see an update message in the screen, we got really used to see errors in reports right after an update is released. You can see by my tickets, that some of my issues last too long, as client perspective. We had to send messages to our clients excusing us for the weekly report that is being shared due to internal issues, not once, not twice.

Alternatives Considered

SAP Business One

I've used SAP for more than 10 years before my current job in this company. The best thing in SAP, is exactly what I have commented before, it's a single one tool, that does all what InEight do.
Here at CCC, we have COINS for cost management, and I don't know exactly if InEight would be able to do whatever that COINS does, but what I'm trying to say is that, for systems, as much less external communication, better. InEight is covering a great portion on planning, we will see schedule and estimate, it will definitely improve, so, waiting on that to see.

Key Insights

Do you think InEight delivers good value for the price?

Yes

Are you happy with InEight's feature set?

Yes

Did InEight live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of InEight go as expected?

Would you buy InEight again?

Yes

Other Software Used

SAP Concur

Likelihood to Recommend

It's definitely a good tool for progress tracking, as well as time tracking. The ability to forecast quantities provide an even better scenario, closer to the reality, supporting even change management.
The change management is also a good method, besides the fact of rework if you think in the whole process of issue creation, promoting to PCO, promote to CCO, execute the issue, move to change in controls, and so on... just now I think having all in a single place would minimize the manual work and maybe increase the engagement on it.
About a negative point, I'd use a feature that appears to be in all modules. It's pretty much a cosmetic, but it impact in the productivity, a lot. For all fields you will fill with information, whenever your mouse hover over it, a tooltip appears, impeding you to continue, so you have to walk around, click in a place that's not being covered by that tooltip, go back to your keyboard and continue... again, it's a cosmetic, but having this in a Monday, with a full job to plan, claim quantities, and whatever else, it's annoying.

InEight Feature Ratings

Comments

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Ellen Bartlett
(Vendor Representative) commented 8 days ago
Thank you for taking the time to share such a thoughtful review. We're delighted to hear that InEight has helped your team with quantity tracking and daily plans, and we truly value your candid feedback on integrations and support. Insights like yours help us improve and deliver even greater value to our customers. We appreciate your support and are proud to have you as a customer of InEight- thank you!

Using InEight in a daily basis

Modules Used