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Big fan of Influitive
Updated March 02, 2022

Big fan of Influitive

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

We use Influitive to connect with our customers online. It's been a valuable tool!
  • Great customer success team, they are thoroughly invested in the success of their clients long-term
  • Easy to use solution out of the box
  • Fast support when needed
  • The referral piece wasn't enough for us as it didn't manage payouts so we had to add on a second solution
  • Integrations - Tango Card is a nightmare to deal with when there's an issue
  • Review generation has increased
  • Surveying our customers for new products
  • We've gotten some new business referrals through it
Excellent support- that's Influitive's best feature in my opinion. Support is fast to resolve issues and the customer success team works with us on a biweekly basis to strategize campaigns & the future of the program.
It's great to get unfiltered feedback from our customers through Influitive- the product team has found that very helpful. We can lean on our customers in Influitive when we need something from them, too (reviews, testimonials, surveys etc)
Amazing customer service

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

Yes

Did implementation of Influitive go as expected?

Yes

Would you buy Influitive again?

Yes

Influitive is great if you want to manage community within your business and give your customers an open forum to discuss with each other & your brand. It does take a lot of work & time to manage so would recommend Influitive if you're a company with the resources to truly put behind it.