Item: Influitive
Rating: 7
Author: Verified User

Overall Satisfaction with Influitive

Use Cases and Deployment Scope

We use Influitive to connect with our customers online. It's been a valuable tool!

Pros and Cons

Pros

Great customer success team, they are thoroughly invested in the success of their clients long-term
Easy to use solution out of the box
Fast support when needed

Cons

The referral piece wasn't enough for us as it didn't manage payouts so we had to add on a second solution
Integrations - Tango Card is a nightmare to deal with when there's an issue

Return on Investment

Review generation has increased
Surveying our customers for new products
We've gotten some new business referrals through it

Excellent support- that's Influitive's best feature in my opinion. Support is fast to resolve issues and the customer success team works with us on a biweekly basis to strategize campaigns & the future of the program.

Alternatives Considered

Higher Logic Community

Amazing customer service

Key Insights

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

Yes

Did implementation of Influitive go as expected?

Yes

Would you buy Influitive again?

Yes

Likelihood to Recommend

Influitive is great if you want to manage community within your business and give your customers an open forum to discuss with each other & your brand. It does take a lot of work & time to manage so would recommend Influitive if you're a company with the resources to truly put behind it.

Comments

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Big fan of Influitive

Software Version