Great Support, Excellent platform for Managing Community
April 05, 2022

Great Support, Excellent platform for Managing Community

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Digital Community

Overall Satisfaction with Influitive

We are a API company. We used Influitive to power our developer community platform. We have thousands of developers all over the world. Our goal is to encourage and motivate developers to use our API and innovate upon it. We also hope to use the platform to discover some new use cases. Developer awareness and innovation are our keys to success.
  • Third Party Integration
  • Ease of use
  • Customer support
  • Account executive communication
  • Buggy platform sometimes
  • The platform needs a aesthetic upgrade
  • more engagement functionality
  • 300% increase in developer engagement
  • created 12 new sample projects
  • executed 24 university student developer training sessions
Influitive support went above and beyond. They are pretty responsive and helpful. There are several instances that the platform crashed and they are always there to help via email. Nothing to complain about there. Another instance is when we had to do a SSO upgrade, they actually assigned someone to learn about our need in terms of an upgrade and went above and beyond to make sure the SSO connection was ready to use with our internal system. Bravo!
The platform in general is easy to use for the community manager. We have a platform to monitor the many activities and developer members. The fact that they have third-party integration really benefited us. Our developers are spread across different parts of the world. One of the ways we encourage developers is to allow them to redeem the points with gift cards. The third-party integration allows us to help developers redeem points no matter where they are.
Influitive is a much easier way to maintain the community than using GitHub, Slack or Discord. It helps us build up the brand. Using GitHub, Slack and Discord won't help us build the brand since we cannot put our language and logo there. Using GitHub is a little too complex for our community team.

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Influitive is pretty good at getting the community excited and interested in the company's product, especially the non-technical product. If it's a non-technical product, I noticed that people tend to be more active to engage with the brand's activity, no matter if it is to promote it on social media or a higher level of activity commitment. I just hope they can have more use cases.