Great Support, Excellent platform for Managing Community
April 05, 2022

Great Support, Excellent platform for Managing Community

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Digital Community

Overall Satisfaction with Influitive

We are a API company. We used Influitive to power our developer community platform. We have thousands of developers all over the world. Our goal is to encourage and motivate developers to use our API and innovate upon it. We also hope to use the platform to discover some new use cases. Developer awareness and innovation are our keys to success.

Pros

  • Third Party Integration
  • Ease of use
  • Customer support
  • Account executive communication

Cons

  • Buggy platform sometimes
  • The platform needs a aesthetic upgrade
  • more engagement functionality
  • 300% increase in developer engagement
  • created 12 new sample projects
  • executed 24 university student developer training sessions
Influitive support went above and beyond. They are pretty responsive and helpful. There are several instances that the platform crashed and they are always there to help via email. Nothing to complain about there. Another instance is when we had to do a SSO upgrade, they actually assigned someone to learn about our need in terms of an upgrade and went above and beyond to make sure the SSO connection was ready to use with our internal system. Bravo!
Influitive is a much easier way to maintain the community than using GitHub, Slack or Discord. It helps us build up the brand. Using GitHub, Slack and Discord won't help us build the brand since we cannot put our language and logo there. Using GitHub is a little too complex for our community team.

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

No

Did implementation of Influitive go as expected?

Yes

Would you buy Influitive again?

Yes

Influitive is pretty good at getting the community excited and interested in the company's product, especially the non-technical product. If it's a non-technical product, I noticed that people tend to be more active to engage with the brand's activity, no matter if it is to promote it on social media or a higher level of activity commitment. I just hope they can have more use cases.

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