Influitive is a great tool to grow your advocacy program
November 23, 2021

Influitive is a great tool to grow your advocacy program

Paige Mummert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

We manage our large global advocacy program through Influitive. All acts of customer advocacy [are] managed through this program as well as any prospects that are looking to become engaged in our global advocacy program.

Pros

  • Maintains all point status for our advocates
  • Engages all advocates in a community that is truly based on their advocacy needs.
  • Creates a secure networking environment for advocates and prospects
  • Creativity! This gives advocacy a creative brand

Cons

  • Connection with CRM system and our reference program.
  • More out-of-the-box solutions. We are lucky that we have an amazing web and brand team but if you do not have access to that it can be hard to get your hub where it needs to be from a branding standard.
  • Better networking opportunities for managers of the program.
  • Increased Customer engagement
  • Increase in customer reference data base
  • Increase in social engagement
If you have an assigned CSM it is a great tool with using Influitive. The overall general support mailbox is not necessarily always the right route for our company due to how complex our integration can be with the point of reference. I highly recommend leaning on your CSM for support as they know the platform and your setup best.

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

Yes

Did implementation of Influitive go as expected?

I wasn't involved with the implementation phase

Would you buy Influitive again?

Yes

Influitive is a great platform that can help you manage 1,000+ advocates for your business. This helps you have direct access to your advocates and rewards them through the gamification process in the online portal. This platform helps [you] grow your community but it is worth using for a large [number] of advocates. It would be a bit overwhelming if you are starting from scratch with growing your advocate base.

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