Influitive is the best!
November 20, 2021
Influitive is the best!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Digital Community
Overall Satisfaction with Influitive
Influitive is being used as one of the customer communities called FlashCrew Digital. It is being used by the marketing team but I am hoping to soon be working with the sales teams to leverage their input and goals as well soon.
- Support their customers
- Always available to answer questions and help with all issues that come up
- Patient with the issues and help to resolve quickly!
- Take into account when creating the road map to include our ideas such as the challenge digest - being more user-friendly when setting up/scheduling.
- I use a vendor Sendoso and they have a help chat box that I feel would be very helpful for Influitive to implement as well rather than sending an email.
- Increased customer engagement has in turn encouraged customers to provide positive feedback for us.
I have been able to use Influitive for both customer advocacy and community building because I have been able to develop a relationship with the customers where they are able to provide ways that I can improve the platform to increase their engagement.
I was not involved in the process to choose Influitive but since using it I feel that it is the best customer advocacy platform :)
Do you think Influitive delivers good value for the price?
Yes
Are you happy with Influitive's feature set?
Yes
Did Influitive live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Influitive go as expected?
Yes
Would you buy Influitive again?
Yes