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InsideSales.com - PowerDialer
December 04, 2017

InsideSales.com - PowerDialer

Bryan Gorham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com

InsideSales is being used by the Sales Development department. We have the tool integrated with Salesforce so it makes it much easier to make deals to prospects by calling with one click. It also saves our call logs (notes) and records calls over 2 minutes for future reference (this may be an add-on, I am not totally sure).
  • saves a ton of time when calling large quantities of prospects
  • easier to record call notes than logging a call manually in sfdc
  • call recordings
  • somewhat glitchy
  • occasionally the "power dialer" will just stop working unexpectedly for our entire team
  • "error saving call log" message pops up occasionally and will not save the call
  • saves time - most important aspect
  • improves work efficiency
I was not part of the evaluation process and am not aware of any competitors. For a while, we used Gong.io which seemed to have better quality call recordings, but that's it.
It is a very handy tool that really improves efficiency when calling into prospects, the only complaint I have is the glitches and amount of times it simply will stop working or give error messages.