Super Power Dialer indeed.
Anonymous | TrustRadius Reviewer
August 27, 2018

Super Power Dialer indeed.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with InsideSales.com Predictive PowerDialer

We use it for each department in our company that contacts customers or prospects. It allows us to separate our call flows, keep track of successful numbers to call, best times to call, length of time calls, how much time is being spent on the phone, and how much is idle on phones. It helps us organize our time and efforts better, allowing us to be more efficient and successful. It helps us obtain customers, retain customers, and track our employees call usage. We can use it to have our local numbers showing, instead of just our station phones or company phone, which helps increase contacts, and the numbers are ours, which engages more callbacks.
  • It allows us to call from our local presence numbers which increases contacts and call backs.
  • It tracks phone usage and its versatility allows us to track the stuff that matters to us specifically.
  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
  • It has increased contacts and call backs, which is very positive.
It is well suited for call centers that need versatility in their dialer system. It helps increase contacts which is a great thing. It does need better interfacing with inbound calls to not disturb the work flow, and the erased notes is a difficult pill to swallow especially when the note was lengthy.

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) Feature Ratings

Contact preview
10
Dialer-CRM integration
10
Call notes & tags
9
Automatic call logging
10
Outbound dialing
10
Inbound routing
10
Custom caller ID
10
Click-to-call
10
Recorded voicemail drop
Not Rated
Dialer contact import
10
Campaign & list management
10
Follow-up calls
10
Dialer reporting & analytics
10
Dialer compliance
7