PowerDialer to Power Through!
August 31, 2018

PowerDialer to Power Through!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with InsideSales.com Predictive PowerDialer

We use InsideSales PowerDialer to make calls to inbound leads. It also helps us manage our leads with Salesforce. It moves us from record to record for all the leads that are in our name. This is only used by our sales development team and makes us much more efficient at reaching out to all the leads that we have without having to pull a list or run a report in Salesforce to find them.
  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
  • Sometimes the powerdialer doesn't connect and it won't log your calls. This doesn't happen to frequently though.
  • Although you can switch to local presence and show that you're calling from another number, it isn't a feature that is easily done between calls.
  • Displaying short call history would be helpful or if the notes I left in the comments would also show in Salesforce. This would make it easier to know what happened the last time I spoke to this person.
  • Because it manages leads, we call the hottest leads first no matter what time of the day they come in.
  • I am able to make more calls every day which helps me to contact more people and create more opportunities for our company.
  • It keeps our company up to date with Salesforce helping us know better about what is happening with the lead and opportunity.
  • Outreach
Outreach is great if you need your calls and emails to happen at certain sequences. InsideSales is better for just doing calls and logging tasks in Salesforce. Because PowerDialer does not connect with gmail, I have to go in and send emails and open up another windows to do so. Outreach makes it easy to call and send emails all from one place helping you to be faster in your touch points to reach out to prospects.
InsideSales.com PowerDialer is great if you are looking to simplify your process in dialing. You don't have to hand enter numbers from Salesforce. If you're doing a high volume of dials, it makes it much faster than other dialers because it integrates with Salesforce so you don't have to open another window and go back and forth between the two.
It isn't as useful when you're call volume is lower and you have more time to punch in a number. Or if you want to tie your emails with your calls then it would be better to use a different software.

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Feature Ratings

Dialer-CRM integration
Call notes & tags
Automatic call logging
Outbound dialing
Inbound routing
Custom caller ID
Recorded voicemail drop
Not Rated
Dialer contact import
Campaign & list management
Not Rated
Follow-up calls
Not Rated
Dialer reporting & analytics
Not Rated
Dialer compliance
Not Rated