Quick and simple solution for customer service inquiries.
April 23, 2021

Quick and simple solution for customer service inquiries.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is being used across our Customer Success department. We use it to handle incoming questions from clients, and to ensure the proper inquiries assign to the correct user.

Pros

  • Assigning inquiries
  • Ability to tag other users and make notes
  • Ability to reassign as needed

Cons

  • Representing anonymous users better
  • Auto assign
  • Article suggestions for inquiries
  • Ability to comment internally on conversations
  • Quick response times, quicker customer service
I used to use Hubspot live chat service for support. It always went down, and just wasn't as intuitive and clean as Intercom.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Intercom is best suited for handling quick CS inquiries and providing context to where that user was on the website before reaching out.

Comments

  • Kate (Intercom) | TrustRadius Reviewer
    Kate (Intercom)
    commented 5 years ago
    Thanks for letting us know how Intercom is helping you deliver quick response times, quicker customer service. It's also great to hear that when you look at HubSpot v Intercom we outperformed on stability, quality and usability. :) Kate (Intercom - Customer Engagement)

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom