Quick and simple solution for customer service inquiries.
April 23, 2021

Quick and simple solution for customer service inquiries.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is being used across our Customer Success department. We use it to handle incoming questions from clients, and to ensure the proper inquiries assign to the correct user.
  • Assigning inquiries
  • Ability to tag other users and make notes
  • Ability to reassign as needed
  • Representing anonymous users better
  • Auto assign
  • Article suggestions for inquiries
  • Ability to comment internally on conversations
  • Quick response times, quicker customer service
I used to use Hubspot live chat service for support. It always went down, and just wasn't as intuitive and clean as Intercom.

Do you think Intercom delivers good value for the price?


Are you happy with Intercom's feature set?


Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Intercom again?


Intercom is best suited for handling quick CS inquiries and providing context to where that user was on the website before reaching out.