Quick and simple solution for customer service inquiries.
April 23, 2021
Quick and simple solution for customer service inquiries.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is being used across our Customer Success department. We use it to handle incoming questions from clients, and to ensure the proper inquiries assign to the correct user.
- Assigning inquiries
- Ability to tag other users and make notes
- Ability to reassign as needed
- Representing anonymous users better
- Auto assign
- Article suggestions for inquiries
- Ability to comment internally on conversations
- Quick response times, quicker customer service
I used to use Hubspot live chat service for support. It always went down, and just wasn't as intuitive and clean as Intercom.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes