Intercom-Easy to Use and Great Capabilities
May 29, 2021

Intercom-Easy to Use and Great Capabilities

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Used by the digital marketing team and marketing operations team to drive inbound leads and solve customer queries.

Pros

  • Create an inbound funnel.
  • Quick resolution of simple queries.

Cons

  • SF Integration
  • Pricey
  • Templates for path
  • Slack Integartion
  • Easy to use
  • Definite increase in inbound leads since inception.
  • Able to drive traffic to content such as case studies and other marketing resources.
  • Connect with more customers.
Not used products like Intercom. But other alternatives seen are less expensive.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Slack, Heap
Very well suited to guide customers through easy resolutions/products and capabilities. Takes load off our inbound sales team and customer services team. Chat is useful this way. However inbound sales conversion rate was higher through phone reps rather than leads acquired through just chat. A personal connection goes a long way.

Comments

  • Kate (Intercom) | TrustRadius Reviewer
    Kate (Intercom)
    commented 4 years ago
    Thanks for taking the time to review Intercom, and for letting us know that you've seen a definite increase in inbound leads since you started! I'll make sure to pass your feedback regarding our Salesforce integration on to the team here, you'll be happy to hear they have some exciting plans in the works :) Thanks again, Kate (Intercom - Customer Engagement)

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