Overall Satisfaction with Intercom
We use it for support chat though we are not a SAAS company, which is what a lot of their clients are. We like its feature set and their support is good.
- Reliable
- Low overhead
- Good support
- Pricing (too expensive).
- Interface, though they just released an update yesterday and I have not played with it much, it seems promising).
- Reliability. It basically always works.
- Support.
- It is a support solution we can use.
- Very positive impact in taking care of clients.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes