Simply put, an excellent product, certainly among best in class
July 03, 2022

Simply put, an excellent product, certainly among best in class

Steven Laff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it for support chat though we are not a SAAS company, which is what a lot of their clients are. We like its feature set and their support is good.

Pros

  • Reliable
  • Low overhead
  • Good support

Cons

  • Pricing (too expensive).
  • Interface, though they just released an update yesterday and I have not played with it much, it seems promising).
  • Reliability. It basically always works.
  • Support.
  • It is a support solution we can use.
  • Very positive impact in taking care of clients.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

If you are not a very small business, I would certainly evaluate them. If you want to be able to answer chats anywhere and almost any way possible, even via email or mobile app, I would look at it. It is also very good at marketing to anyone who has contacted you, of course.

Comments

  • Eabha O'Sullivan | TrustRadius Reviewer
    Eabha O'Sullivan
    (Vendor Representative) commented 3 years ago
    Hi Steven - thanks for taking the time to leave Intercom a review and letting us know what you like and where you would like to see improvements. Thanks, Eabha

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