Support that works beyond just the chat

Providing support for your customers involves a lot of thinking from their perspective. If you compare the customer experience from a Chick-Fil-A to that of KFC for example, you'll find that Chick-Fil-A spent more time feeling the customer's pain points in how they order and consume their food. Weird analogies aside, that's what Intercom does to earn a multi-thousand dollar a month bill and have us pretty happy to do so. From providing easy gifs and other normal chat functions in 2022 to being one of the few accessible chat widgets for folks who are vision impaired, or being one of the few chat widgets that are optimized for the web to not impact your SEO. Further, the extensibility of Intercom makes it more useful for marketing, customer messaging, and deep support problems where you may have to dig into the issue your customers are facing. Intercom helps you prioritize and celebrate the support experience and that is what makes it a significantly better product than most others.