Intercom improves how you interact with your customers.
September 22, 2022
Intercom improves how you interact with your customers.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
I use Intercom to communicate with our service users, prompt new users using chatbots, and collect data on those that use our products. Intercom allows us to use the product with multiple products we offer, which allows for more personalized experiences for our users.
- Communication
- Data Collection.
- Usability
- Improved email templates.
- Increased conversion.
- greater customer satisfaction.
- Increased speed in staff responsiveness.
We integrate with Slack to improve our response speed to customer inquiries as we use Slack as our primary staff communication tool. Since integrating with Slack, we have been able to easily respond to customers' inquiries- even on our mobiles when we are out of the office.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes