Item: Intercom Suite
Rating: 9
Author: Verified User

Overall Satisfaction with Intercom

Use Cases and Deployment Scope

I use Intercom to communicate with our service users, prompt new users using chatbots, and collect data on those that use our products. Intercom allows us to use the product with multiple products we offer, which allows for more personalized experiences for our users.

Pros and Cons

Pros

Communication
Data Collection.
Usability

Cons

Improved email templates.

Return on Investment

Increased conversion.
greater customer satisfaction.
Increased speed in staff responsiveness.

Usability

Although it takes a time commitment to learn how to use Intercom, once you have the basics, you're ready to go. Intercom also offers training with staff to prepare you to use the software. Generally, the platform is quite intuitive.

Integrations

We integrate with Slack to improve our response speed to customer inquiries as we use Slack as our primary staff communication tool. Since integrating with Slack, we have been able to easily respond to customers' inquiries- even on our mobiles when we are out of the office.

Key Insights

Do you think Intercom Suite delivers good value for the price?

Not sure

Are you happy with Intercom Suite's feature set?

Yes

Did Intercom Suite live up to sales and marketing promises?

Yes

Did implementation of Intercom Suite go as expected?

Yes

Would you buy Intercom Suite again?

Yes

Likelihood to Recommend

We are able to create specific user journeys for our customers based on specific triggers, timelines, and customer experiences which allows us to give every user of ours a unique and personalized experience.

Comments

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Intercom improves how you interact with your customers.