Intercom - real time response builds real time business improvements

It is a rare business day that we don't interact with someone via Intercom. It allows us to answer sales prospect questions, as well as help provide real-time support for our clients/admins and end-users. Chatbots allow us to provide high-level resources and redirect them to appropriate website pages that might be helpful - when a person-to-person isn't really necessary - helping them get what they need as quickly as possible. Macros in chat speed up conversations with templated greetings/closings that can always be edited before pressing send. As a customer/visitor on other sites, I am more confident that I will get good service when I see that Intercom powers their chat.