Intercom is great for client-facing careers!
March 17, 2023
Intercom is great for client-facing careers!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom for client feedback, our platform status updates, messages and more. We needed a way to contact clients immediately through the platform they were on everyday, and Intercom helps us do that. We also use Intercom for our Help Center, so our clients can type in a question and see an answer immediately, or click out to the Help Center.
- The help center is well done. I like the different categories and subcategories.
- The chat box, even though we don't use it, is a helpful way to contact a sales rep or client solutions manager immediately.
- I think banners through Intercom could be a little less complicated. Adding it to a specific page can sometimes be difficult.
- We've had increased engagement and adoption of the help center
- The StatusPage keeps our clients informed on the latest updates for our platform
We've integrated several other tools with Intercom, which for the most part was seamless. The best integration is with slack and getting notifications.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes