Intercom is great for client-facing careers!
March 17, 2023

Intercom is great for client-facing careers!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom for client feedback, our platform status updates, messages and more. We needed a way to contact clients immediately through the platform they were on everyday, and Intercom helps us do that. We also use Intercom for our Help Center, so our clients can type in a question and see an answer immediately, or click out to the Help Center.
  • The help center is well done. I like the different categories and subcategories.
  • The chat box, even though we don't use it, is a helpful way to contact a sales rep or client solutions manager immediately.
  • I think banners through Intercom could be a little less complicated. Adding it to a specific page can sometimes be difficult.
  • We've had increased engagement and adoption of the help center
  • The StatusPage keeps our clients informed on the latest updates for our platform
For the most part, Intercom is easy to use and helpful for client support relationships. I think some of the features, including integrating different softwares could potentially be simplified for ease-of-use for its users.
We've integrated several other tools with Intercom, which for the most part was seamless. The best integration is with slack and getting notifications.

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

I think it's well suited for client-facing relationships where communications becomes very effective.

Intercom Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
6
Internal knowledge base
8
Customer portal
5
IVR
Not Rated
Social integration
Not Rated
Email support
7
Help Desk CRM integration
7