Intercom! The best chat application
March 21, 2023
Intercom! The best chat application
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is our primary communication application with our clients. They use intercom to contact us for any and every query they have. Intercom allows clients to get in touch with us within 2 mins and resolve their queries.
As a Software company with more than 700 clients, Intercom makes it easy for us and our clients to keep communication open.
As a Software company with more than 700 clients, Intercom makes it easy for us and our clients to keep communication open.
Pros
- Easy to use
- Setting up on our sites is no complex
- Has a lot of modern features
Cons
- Certain attachments cannot be downloaded
- Response time for queries with their support is quite long
- Faster application loading and ease of use
We have intergrated intercom to all of our sites via API. We've not come across issues with the setup or the connection and it's always stable to use.
Intercom offers really good and consistent application for our clients to talk to us. Chat support is the fastest way to contact us and intercom has made it happen.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Comments
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