Great tool for customer support
March 17, 2023

Great tool for customer support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom for direct customer support. There are various features that help us provide high-value support. Intercom can be directly integrated with Slack, which has been a great help. The Help Center is also solving a lot of problems by narrowing the user knowledge gap. There are various tools to write articles that have been helpful in publishing articles that are visually appealing.

Pros

  • Customer Support
  • Educational Content
  • Marketing

Cons

  • There's not much I dislike about Intercom. However, with event-based messaging, I wish there was more flexibility in what users we want to send the messaging to.
  • Also, for the Help Center, I wish the articles could be broken out by user-type.
  • Higher customer satisfaction
  • Higher resolution time
  • Customer engagement and training
All in all, it is a great tool!
Intercom can be directly integrated with Slack, which has been a great help.
N/A

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

The flexibility for customer support is excellent, especially the email-to-chat feature where users can email us with their questions, but we can respond directly through Intercom. You can also put out high quality training materials for your users, and reach out to them in various ways. You can also use their tools for marketing

Fin by Intercom Feature Ratings

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom