Great tool for customer support
March 17, 2023
Great tool for customer support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom for direct customer support. There are various features that help us provide high-value support. Intercom can be directly integrated with Slack, which has been a great help. The Help Center is also solving a lot of problems by narrowing the user knowledge gap. There are various tools to write articles that have been helpful in publishing articles that are visually appealing.
- Customer Support
- Educational Content
- Marketing
- There's not much I dislike about Intercom. However, with event-based messaging, I wish there was more flexibility in what users we want to send the messaging to.
- Also, for the Help Center, I wish the articles could be broken out by user-type.
- Higher customer satisfaction
- Higher resolution time
- Customer engagement and training
Intercom can be directly integrated with Slack, which has been a great help.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes