Feedback
September 14, 2023

Feedback

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

I use intercom to write and hold support articles, use live chat to support customers, and to integrate with Userguiding. We are a smaller tech start and intercom has provided a central place for all things support.

Pros

  • Easy to use
  • Good analytics
  • Easy for non-tech users

Cons

  • better customer support (talking to a person)
  • easier integration with userguiding
  • better integration with JIRA
  • increased onboarding
I think the userface is pretty easy to figure out if you have experience with similar software
Not the best, but it's alright

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I really enjoy how each article can be rated on top of the other great analytics provided. The chat function is great to use, but I wish the JIRA integration was better and did not require additional work in JIRA (putting description of problem in the description in JIRA).

Fin by Intercom Feature Ratings

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