The best support platform EVER! 🚀
September 13, 2023

The best support platform EVER! 🚀

Kaitlin Rust | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom for incoming support requests, sales conversations, and customer success. Intercom allows us to streamline communication across various teams to collaborate on platform bugs, technical issues, or answering general questions for our customers.

Pros

  • Visibility and Collaboration
  • Easy Navigation
  • Conversation Organization with Tags

Cons

  • Honestly, nothing!
  • Increase in customer satisfaction
  • Reduce response times for customers
I give it a 10 because if you've never used a support system like this before it requires no ramp up time! There are rarely any bugs or hiccups when using the platform. They truly thought of everything when building out this platform for conversation organization, team collaboration, dashboard for team metrics, etc. Any type of company can use this!
We integrate it with Hubspot!

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Intercom allows our team to truly collaborate and provide visibility on conversations with customers. I really enjoy using the note feature to tag our support team when I need them to jump in on a conversation with me or tag my manager if it's an escalation.

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