Item: Intercom
Rating: 9
Author: Kaitlin Rust

Use Cases and Deployment Scope

We use Intercom for incoming support requests, sales conversations, and customer success. Intercom allows us to streamline communication across various teams to collaborate on platform bugs, technical issues, or answering general questions for our customers.

Pros and Cons

Visibility and Collaboration
Easy Navigation
Conversation Organization with Tags

Honestly, nothing!

Return on Investment

Increase in customer satisfaction
Reduce response times for customers

Usability

I give it a 10 because if you've never used a support system like this before it requires no ramp up time! There are rarely any bugs or hiccups when using the platform. They truly thought of everything when building out this platform for conversation organization, team collaboration, dashboard for team metrics, etc. Any type of company can use this!

Integrations

We integrate it with Hubspot!

Key Insights

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Other Software Used

HubSpot CRM, Vitally, Stripe

Likelihood to Recommend

Intercom allows our team to truly collaborate and provide visibility on conversations with customers. I really enjoy using the note feature to tag our support team when I need them to jump in on a conversation with me or tag my manager if it's an escalation.

The best support platform EVER! 🚀

Overall Satisfaction with Intercom