Intercom has changed the way we serve our customers.
October 28, 2024

Intercom has changed the way we serve our customers.

Larissa Bravim Furlan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to centralize all customer contacts and create workflows for our different contact numbers. Finally, we can analyze all of our qualifiers through the graphs Intercom offers. Intercom has experienced a drastic change in terms of governance and customer service.

Pros

  • Centralize customer contacts.
  • Workflows
  • Metrics reports.

Cons

  • improve AI.
  • Have the possibility of more than one email signature.
  • Possibility of merging conversations.
  • Greater customer satisfaction.
  • Educed response and resolution times.
  • Faster customer onboarding.
I didn't know anything about Intercom, and I was the person here at the company who did all the configuration. It was extremely easy and didactic, and today, we can do everything we want through Intercom. In addition, making custom graphics is extremely easy.
We easily integrated email, messenger, and WhatsApp into our Intercom, and everything works perfectly.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

As I said, Intercom changed the level of customer service in my company and our governance.

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